Refund Policy

**Refund Policy for Gravity Infotech**

**Effective Date:** 16 Oct 2024

At Gravity Infotech, we strive to provide quality products/services and ensure customer satisfaction. However, we understand that there may be instances where refunds or cancellations are necessary. This refund policy outlines the terms and conditions for refunds on our digital products and services.

**1. Digital Products Refunds**

Since our products (such as software, scripts, or digital services) are digital and non-tangible, we offer the following refund policy:

- **Eligibility for Refund:**

You may be eligible for a refund if:

- The product/service you purchased is defective or does not function as described.

- The product is not delivered or accessible after payment has been confirmed.

- The product has not been downloaded or used, and the request is made within 1 days of purchase.

- **Ineligible for Refund:**

We will not provide a refund if:

- You change your mind after the purchase.

- You do not possess the necessary technology or platform to use the product.

- You fail to use the product within the required system specifications provided on our website.

**2. Services Refunds**

For services (such as customization, support, or consulting):

- **Refunds on Services:**

Refunds are generally not provided for services rendered. However, in cases of incomplete or unsatisfactory services, partial refunds may be issued at our discretion after a thorough review.

- **Cancellation of Services:**

If you cancel an ongoing service, you will be billed for the work completed up to the point of cancellation, and any unused portion of fees may be refunded.

**3. Refund Request Process**

To request a refund, please follow these steps:

1. Contact our support team via email at [your email] with your order details and a detailed explanation of why you're requesting a refund.

2. Our team will review your request and notify you of the outcome within 1 business days.

3. If approved, refunds will be processed and credited to the original payment method within 1 business days.

**4. Chargebacks**

We encourage customers to contact us directly with any concerns before initiating a chargeback. Chargebacks are a violation of our refund policy, and any customer initiating a chargeback will forfeit their right to a refund and may be banned from future purchases.

**5. Changes to the Refund Policy**

We reserve the right to update or modify this refund policy at any time. Changes will be posted on this page, and the revised policy will take effect upon posting.

**6. Contact Us**

If you have any questions about our refund policy, please contact us at:

- **Email:** infotechgravity@gmail.com

- **Address:** 430, Aamby Valley Arcade, Surat, Gujarat, India